Refund Policy - Animit

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Last updated: July 14, 2025

Fair Refund Policy: We want you to be completely satisfied with Animit. This policy outlines our 15-day refund guarantee and the process for requesting refunds.

1. 15-Day Money-Back Guarantee

Animit offers a 15-day money-back guarantee for all subscription payments, provided you haven't used the service or spent any credits. Once you use credits to generate presentations, images, or repair slides, refunds cannot be processed.

IMPORTANT: Refunds are NOT available once you:

Have generated presentations or slides
Have used credits to generate images
Have used credits to repair slides
Have downloaded content created by the platform
More than 15 days have passed since purchase

2. Refund Eligibility

2.1 Eligible for Refund

Premium subscription payments made within the last 15 days
Enterprise plan payments made within the last 15 days
ONLY if you haven't used credits to generate content, repair slides, or create presentations
Accidental duplicate charges
Technical issues that prevent service usage
Billing errors or unauthorized charges

2.2 Not Eligible for Refund

Credit usage: If you've spent credits generating presentations, images, or repairing slides
Content download: If you've downloaded any content created by the platform
Requests made more than 15 days after purchase
Free plan users (no payment made)
Partial refunds for unused subscription periods
Refunds after account termination for terms violations
Services already fully consumed or downloaded

3. Refund Process

How to Request a Refund:

Contact Support: Email us at support@animit.app within 14 days of your purchase
Provide Information: Include your order number, email address used for purchase, and reason for refund
Review Process: We'll review your request within 1-2 business days
Refund Processing: Approved refunds are processed through Paddle.com within 5-10 business days
Confirmation: You'll receive email confirmation once the refund is processed

4. Payment Processing

All payments and refunds are processed through Paddle.com, our merchant of record. Refund processing times and methods depend on Paddle's policies and your original payment method:

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfer: 5-15 business days
Alternative Payment Methods: Varies by provider

5. Subscription Cancellation

Cancelling your subscription is different from requesting a refund:

Cancellation stops future billing but doesn't refund current payments
You can cancel anytime through your account settings
Cancelled subscriptions remain active until the end of the current billing period
To cancel AND request a refund, you must email support within 14 days

6. Refund for Technical Issues

If you experience technical problems that prevent you from using Animit:

Contact support immediately for technical assistance
We'll work to resolve issues within 24-48 hours
If we cannot resolve the issue, you're eligible for a full refund
Extended downtime may qualify for service credits or refunds

7. Enterprise Plan Refunds

Enterprise plans have special refund considerations:

14-day refund guarantee applies to initial payment
Custom enterprise agreements may have different terms
Annual contracts are eligible for prorated refunds in special circumstances
Contact enterprise support for specific refund discussions

8. Sales Tax Refunds

In accordance with Paddle's buyer terms:

Sales tax refunds may be available for registered businesses
Must provide valid sales tax registration number
Request must be made within 60 days of purchase
Contact Paddle directly for sales tax refund processing

9. Dispute Resolution

If you're unsatisfied with our refund decision:

You may escalate to our management team
Provide detailed explanation of your circumstances
We'll review and respond within 5 business days
Disputes may also be handled through Paddle's resolution process

10. Contact Information for Refunds

Refund Requests and Support

To request a refund or ask questions about our refund policy:

Email: support@animit.app
Subject Line: "Refund Request - [Your Order Number]"
Business: Animit (Sole Proprietorship)
Website: animit.app

Required Information for Refund Requests

Full name and email address used for purchase
Order number or transaction ID
Date of purchase
Reason for refund request
Preferred refund method (if different from original payment)

Note: This refund policy aligns with Paddle.com's buyer terms and conditions. For the most current information about payment processing and refunds, please refer to Paddle's official terms.